Representative, Case Management

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Position Title: Representative, Case Management 

Division: Case Management 

FLSA Status: Non-Exempt 

Reports to: Case Management Supervisor 


Summary           

 

DDC is growing rapidly, and our customers need fast and accurate solutions for their life-changing challenges and questions related to paternity or other family relationships. DNA Diagnostics Center is the leading private DNA paternity testing laboratory worldwide.  The Company’s success reflects it’s standing as the best, most accessible and affordable DNA testing service offered to satisfied patients and clients everywhere.


DDC has accomplished this success by working as a strong, integrated team with innovative, efficient, effective, and competitive spirit, matched by none.  DDC Case Management Representatives offer the most professional, friendly, and knowledgeable client care available.

 

General Topics

 

We are looking for Case Management Representatives to enhance the quality of patient management, maximize satisfaction and promote cost effectiveness. Case Management Representative duties include assessing, planning, implementing, monitoring and evaluating actions required to meet the client’s needs.

 

The role of the Case Management Representative is critical to the success of customer satisfaction. This position is essential to setting the tone for high quality service to customers and contributing to an employee oriented, high performance culture that emphasizes empowerment, accountability, quality, and productivity.

 

Case Management Representatives provide clients with outstanding service by answering questions, addressing concerns, and solving problems as needed, to ensure that every case is successfully completed and every patient satisfied. Case Management Representatives must have excellent data entry skills, be detail oriented and organized.  This role is multi-tasked and flexible and having the ability to prioritizing work is essential. Team members who have a strong work ethic and who assume a high level of personal responsibility for team success will flourish.

 

Responsibilities

  • Coordinating and providing service that is timely, effective, efficient, equitable, and client-centered
  • Handling case assignments, review case progress and determine case closure
  • Excellent verbal and written communication skills
  • Collaborate and work effectively with others
  • Results driven - able to maintain and sustain company goals
  • Intake of packages received daily
  • Verifies package integrity and chain of custody requirements
  • Identifies complete and partial cases
  • Data Entry/Audit of all patient and contract information
  • Prepare Affidavits
  • Notarization (limited)
  • Close and mailing of final reports, chain of custody and affidavits
  • Input partial billing information
  • Meet weekly required production numbers
  • Attend and participate in staff meetings
  • Other duties as assigned or become evident

 

Skills

  • One (1) to two (2) years previous data entry service preferred
  • High School diploma/GED required; Biology and/or Life Science studies and experience preferred
  • Ability to communicate clearly and effectively
  • High degree of accuracy and strong attention to detail
  • Strong listening skills and patience to handle novel situations
  • Excellent data entry and organizational skills
  • Ability to multi-task and prioritize workload
  • Computer literacy in Microsoft Office is a plus
  • Excellent communication, customer service, interpersonal, and typing skills
  • Good problem-solving skills and follow through are required
  • Strong planning, organizational, time, and project management skills are required
  • Demonstrated ability to work cross-functionally
  • Knowledge of good record keeping requirements is a plus
  • Self-motivated and the ability to work with minimal supervision; must also be able to work as part of a team
  • Proven ability to interact with all organizational levels is essential
  • Ability to manage multiple tasks and remain flexible to changing priorities
  • Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality

Confidentiality

Due to the sensitive nature of our business, it is imperative that each Team Member is of high integrity and able to keep work-related issues confidential.

 

DNA DIAGNOSTICS CENTER INC is an EEO employer - M/F/Vets/Disabled
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